In case you were wondering…

As of now, only the paw serum is suitable for dogs and cats. The shampoo and conditioner is for dogs only.

Yes, our products are safe for dog skin and fur. However, if your dog has ultra-sensitive skin, we recommend exercising extra caution and performing a patch test before full use

• We undergo multiple testing rounds with our lab to ensure that each formula is safe and effective for pets.
  We also conduct thorough pH testing to confirm that the product falls within the ideal safe range of 5.5 to 7.5.
• We also consulted all of the
  formulas with a trusted vet dermatologist to ensure safety for skin.

We believe in a balanced approach to our ingredient selection. We also prioritize using a high percentage of natural ingredients as much as possible. Recognizing that while synthetic ingredients have a “bad rep”, there are many pet-safe ingredients that offer notable benefits. Our commitment to transparency ensures that all ingredients are clearly listed.

Yes! We NEVER test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.

We do not have any parabens or sulfates in our products to ensure safety and compatibility to pet skin.

Yes, our products are suitable for all dog breeds. However, if your dog has ultra-sensitive skin, we recommend exercising extra caution and performing a patch test before full use

Click HERE for more information on each ingredient in our products. We emphasize transparency in our formulations. If you have any additional questions that are not listed, please contact us at hello@monstrpets.com or Instagram DM @monstrpets for any questions you may have.

All of our authentic products are exclusively available on our official website; monstrpets.com. Products found on other websites may be sold by unauthorized resellers and may be counterfeit. To ensure you receive genuine products, please purchase directly from our website.

We stay connected with our brand on social media, simply follow us on our official accounts @momstrpets on platforms like Instagram and Tiktok. You'll get access to the latest updates, promotions, behind-the-scenes content, and more. We can't wait to engage with you there!

We currently offer shipping in all 50 states in the United States, Canada, & Mexico

For all U.S orders, standard shipping is roughly $5-10 and calculated at checkout.

For international orders, it will be calculated at checkout.

Please allow 2-4 days for orders to process. Once shipped, you will receive an email and typically expect to receive your order within 5 to 8 business days (a few days longer for international orders). If your order has not arrived within this timeframe, please contact us at hello@monstrpets.com or DM our official Instagram @monstrpets for any questions on your order.

We apologize for any inconvenience you've experienced regarding your order. Sometimes, unforeseen circumstances or delays beyond our control may occur during the shipping process. We're here to assist you! Please reach out to us at hello@monstrpets.com with your order details, and we'll do our best to resolve the issue promptly and ensure you receive your order as soon as possible.

In rare cases where a shipment is lost, it's unfortunately out of our control. However, we're here to assist you every step of the way and investigate the cause. Please reach out to the shipping company directly with your tracking information, and if you need further assistance, don't hesitate to contact us at hello@monstrpets.com.

Thank you for your patience and understanding.

If your products come faulty or damaged, do not discard the product and contact us at hello@monstrpets.com.

Once an order has been placed, we are unable to modify it. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns about your order, please don't hesitate to contact us at hello@monstrpets.com and we'll do our best to assist you.

Please promptly contact hello@monstrpets.com within 24 hours to make any adjustments to your shipping address.

As a small business, we deeply value each purchase made with us. Please note that we are unable to offer refunds for already opened products, except in cases of shipping and handling damage. We appreciate your understanding and support as we strive to maintain the quality of our products and services. If you believe your product has been damaged during shipping or handling, please reach out to our customer service team at hello@monstrpets.com for assistance.

For assistance, please reach out to our customer service team at hello@monstrpets.com. You can also send us a direct message on Instagram at @monstrpets. Additionally, we make every effort to respond to comments on social media posts.